Wednesday, September 26, 2018
Home Tags Call centers

Tag: call centers

7 Hasty Tips to Improve Contact Center Agent’s Performance Effectively

Absolutely correct to face it – no call center can survive without agent performance. However, one foresees a hindrance - the zeal to earn...

Speech Analytics – Return On Investment

Speech Analytics, when used effectively, can identify Customers’ Needs & Expectations and can indicate the area of opportunities for improvement at both levels –...

MOST POPULAR

HOT NEWS